FAQs

1. How do you sell tickets so much cheaper than the airline?

We have contracted airfares with various airlines on a volume basis. We sell these tickets to the public at a discounted rate. In this way the departure date could be this week or next month and the price remains the same.

2. What is considered a "last minute flight"?

When one travels on very short notice (within approximately 7 days), the airlines usually charge more than 5 times the amount that they would normally charge for the same airline ticket purchased 21 days away. This is where we come in. We have been specializing in this kind of "last minute" airfare since 1991. Contact us to see the surprising difference between our last minute price and the airline's last minute price.

3. Do you have a business license?

Yes. We are licensed travel agents with a Seller of Travel (S.O.T.) license issued by the California Attorney General's Office, registration number 2027461-40. We are also licensed in the state of Washington as Registered Seller of Travel products and our Universal Business ID is 601 877 174.

4. Can I go to my travel agency and buy the same ticket?

Different agencies have different prices. We recommend you compare our prices with other agencies to experience for yourself how we will consistently offer the best rates and customer service.

5. How do I get the ticket?

As licensed travel agents, we issue electronic tickets. As soon as we receive your payment, we will email you an itinerary and give you a confirmation number and a ticket number which you verify later with the airlines directly. In the case of a paper ticket, we will ship it to you via Federal Express and give you a tracking number.

6. Do you have fares for children?

Adults and children pay the same fare for domestic tickets. However, the rate for children between the ages of two and eleven is 75% of the adult fare for international travel. Infants, below the age of two years, can travel for free on most airlines domestically. For international travel, the infant rate is 10% of the adult published rate.

7. Can I get frequent flyer miles?

Most tickets allow frequent flyer miles and others do not, depending on the airline and type of ticket.

8. After the reservation is made how long I can hold the reservation?

We advise you to make the purchase as soon as you are sure you will be traveling. However, in most cases we can hold the reservation for 24 hours.

9. Is the ticket refundable if I don’t use it?

The airlines enforce a no-refund policy for unused tickets on most domestic flights. However, on certain international flights, refunds may be allowed. Contact us with your travel information and we will be able to advice you.

10. Can I change the outbound travel date?

Different airlines have different rules concerning this. Please contact us with your travel information and we will be able to assist you with your request.

11. Can I change the return date?

In some cases the return date can be changed for a fee within the time frame allowed. This fee is beyond our control and goes directly to the airlines. However, there are certain tickets whose return dates cannot be changed at all. Please contact us for further details.

12. If not used, how long is the ticket valid?

Domestic tickets are generally valid for 30 days from the date of departure. However, on certain international flights tickets can be valid for up to 1 year. Contact us with your travel information and we will be able to make the determination for you.

13. Can I extend the validity of a ticket for more than 30 days?

After 30 days from the departure date the ticket is generally not valid. It can possibly be extended for additional fees.

14. Can I get a refund if I do not use the return ticket?

Unused portions of airline ticket(s) generally are non-refundable. Contact our office for further details.

15. Can I change the airline on my return travel?

In most cases the airline must be the same as the originally scheduled airline.

16. Can I request advance seating?

Yes. Please contact us if you are interested.

17. What are my payment options?

We accept all major credit cards; Visa, MasterCard, American Express, Discover, and Diner's Club as well as checks, money orders, cash.

18. Do I get a receipt?

Yes. We will email a receipt that will include your itinerary and confirmation number. We will mail a receipt at your request.

19. How do I verify the amount charged?

As with any purchase, we advise you to check with your bank at the end of any transaction and verify if the agreed amount is charged.

20. What is your ticket cancellation policy?

Cancellation rules vary from supplier type. In most cases Air tickets can not be cancelled or changed without some type of penalty, most fares in Economy/Coach class have an airline- imposed penalty fee of $200.00 or more per a ticket for changes or cancellation.

Some tickets are non-refundable, but their cost can be applied (for a limited time) toward future travel, less any applicable penalties. Some tickets do not allow changes at all.

Lion of Judah Travel has no control over fees and rules imposed by the airlines. Final charges will be on the rules in effect when you make your itinerary change(s).Please note, however, that in almost all cases, changes and cancellations must be made prior to the departure of your originally scheduled flight.

You must contact us as soon as possible to make any arrangements since the conditions are time sensitive.

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